Grow and shape a secure future together with us!

To further strengthen our service delivery and improve the customer experience of our Managed Service, we are looking for you as IT Security Service Manager for the provision of IT services with a customer focus.
If you are an experienced technical IT security expert, already familiar with ITIL and your next step is managing security services, then this role is for you. Expand your horizons and take the next step towards management with us.If you are already an experienced IT Service Manager and have a good understanding of network and security technologies, this position offers you the opportunity to make a career in the growing and future-oriented field of IT security.

mispa Technologies GmbH is a constantly growing IT services and solution provider with headquarters in Langenfeld (Rhineland) and a Development & Operations Center in Cochin (India) since 2014. Our focus is on the provision of IT consulting and technology services as well as managed security services. We manage IT for global customers, advise, implement and operate sustainable and secure IT solutions with cutting-edge technologies.

Don’t just build a career, Love IT.

We are looking for the next possible date:
IT Security Service Manager at our location in Langenfeld

As an IT Service Manager, you will make a decisive contribution to ensuring efficient and satisfactory IT service operations and the continuity of IT services.

In this role, you will work closely and globally with customers, external partners and stakeholders of mispa Technologies to develop, establish and monitor IT services and processes and drive measures to improve and optimize IT services.
You should be self-motivated, goal-oriented and analytical as well as a true team player and change-maker and want to demonstrate a proactive approach to IT service management.

Life @ mispa Technologies: 

• A growing company that appreciates your cooperation in varied tasks in challenging projects and with interesting customers
• Our employees have the opportunity to actively shape the company – we are interested in your opinion at all times
• We have developed an agile and international working environment by fostering a strong feedback culture with a unique sense of community
• All employees are encouraged to make a valuable contribution while maintaining a healthy work-life balance
• We actively train you and support you and your career
• Good general conditions and performance-related programs as well as company vehicles
• We are convinced that the freedom to accept small failures is a path to great success
• mispa supports social projects and is actively committed to preserving our environment.

Your motivation / your tasks:

• Be an optimizer & designer
• Development, implementation and management of IT services as well as ensuring the measurability and reporting of the IT services provided.
• Ensuring that IT services are provided in line with the agreed service levels and that customer expectations are met or exceeded. Continuously assess and improve the quality of IT services, processes and procedures.
• Establishing a trusting partnership with our customers, external partners and the Managed Services Operations team.
• Continuously assess and improve the quality of IT services, processes and procedures and manage IT security and service management projects as required.
• Ensuring that all incidents, problems and changes are managed promptly and effectively and that suitable escalation procedures are applied where necessary. Assuming the role of escalation manager and supporting the operations teams in escalation and problem management Internal documentation, process optimization and technological automation of process flows as well as implementation of lessons learned to increase service quality.
• Regularly execute IT initiatives to increase our efficiency and achieve complexity reduction for Managed Services Operations and customer satisfaction.
• Preparation and implementation of regular service review meetings with our customers or with external service providers.
• Support of the sales organization in service management topics within the preparation of offers.
• Onboarding & transition management of new customers

You bring / We look forward to it:

• Academic degree in economics, management or information technology and several years of successful work in a position as IT Security Engineer, IT Service Manager or Service Delivery Manager.
• Extensive professional experience in complex, internationally active organizations.
• Sound knowledge of IT infrastructure and IT security
• In-depth knowledge and experience in ITIL service management.
• Experience with various IT service management tools & ticket systems and reporting
• The ability to translate problems into action plans for improvement activities and to measure and report the results.
• Fluency in German and English.
• Flexible, resilient, well-organized and professional working style with a proactive attitude.
• Strong focus on service and quality.
• A high degree of communication skills and implementation strength (“making things happen”).
• You act unerringly and confidently up to the customer’s top management and are able to coordinate internal and external service areas.
• Open-minded team player with the ability to build strong networks.

Have we aroused your interest?

We look forward to receiving your application documents, stating your earliest possible start date, preferably in a simple e-mail to [email protected]